SONA provides the Department of Commerce (DOC) CBS Solutions Center (CSC) IT support services to maintain the entire infrastructure for Enterprise Application Systems (EAS). This includes desktop support, Local Area Network (LAN) support, Virtual Private Network (VPN) support, Wide Area Network (WAN) support, application support, database support, security support, and project management. The SONA staff supports desktop and server infrastructure which includes Windows servers support, active directory, email access, shared drive allocation, backup administration, anti-virus administration, patch management, and configuration management activities. Our staff provides day-to-day operational management and application administration functions including application upgrades, capacity planning, systems design and architecture, and Oracle/Microsoft SQL database administration. Our staff routinely performs installation, configuration, and troubleshooting of custom and COTS applications hosted on web and application servers, messaging middleware and traffic management, and load balancing of these applications. SONA services include:

• Program Management
• Systems Sustainment
• Systems Operations and Maintenance
• Configuration Management/Deployment
• Data Management
• Operational Test & Evaluation
• Quality Assurance
• IT Security and Privacy
• Help Desk